Bernie Hickman, President and CEO
Our policies and procedures underpin the commitments we make to our customers and shareholders. They set out the minimum standards and procedures to ensure effective management and control of our business. We ensure these policies are regularly updated as issues, regulations and expectations change.
A needs-based analysis is the best way to determine which life insurance product is the most appropriate for you, based on your existing insurance portfolio, needs, goals and current tax and financial position. Matching insurance coverage to your needs is one of the agent’s primary responsibilities.
We consider the following to be important standards of conduct for our agents:
It is an agent’s professional responsibility to clearly explain the life insurance products recommended including the full and fair disclosure of all product provisions, both benefits and restrictions (e.g., costs, fees, charges, etc.).
In order to sell our policies, an agent must be licensed in the state in which he or she will make sales, must be associated with one of our general agencies and must have a legal contract to represent us. Obtaining a license requires successful completion of an exam for the specific kind of insurance that will be sold.
We understand the significance of the relationship these brokers have with our customers. Our due diligence includes selective background checks and an ongoing program designed to identify specific sales practices that do not meet our high ethical standards. Agent licenses must be renewed according to state mandates. Some states require sales representatives to pursue continuing education to protect their constituency.
We take customer service seriously and we want your experience with us to meet your expectations. We know however, that we can make mistakes, and if we do, we want to correct them as quickly and fairly as possible.
Any written or oral statements made by a policy owner (or representative on behalf of a policy owner) that alleges improper activities by Banner, William Penn or its contracted agents or agencies in connection with the solicitation or execution of an insurance transaction, must immediately be brought to the attention of the Company. We make every effort to reach a mutually satisfactory resolution of the complaint.