SVP and Chief Operating Officer
Michelle joined Legal & General America in 2022 and serves as Senior Vice President and Chief Operating Officer. She is a director on the boards of Banner Life Insurance Company and William Penn Life Insurance Company of New York. Michelle leads the underwriting and operations functions for the business and is transforming the service experience to be more efficient and effective, to better support more than one million customers and partners.
Michelle joined LGA from The Hartford Insurance Group where she was the Senior Vice President of Service Operations, responsible for the operations strategy and delivery of client services for Middle, Large, Global Specialty, Premium Audit, Billing and Licensing and Contracting operations. She improved customer experience in all channels through the use of data & analytics, artificial intelligence and machine learning. Michelle designed an industry-leading premium audit model that transformed paper- and people-intensive processes to a digital experience and developed a comprehensive talent strategy to include new recruiting and hiring strategies, enhancing skills of existing staff and creating a new “future of work” model.
Michelle holds a Bachelor of Science in Business Administration with a specialization in Finance and a minor in Economics from Eastern Connecticut State University. She is on the executive board of Insurance Innovation, a former board member of Our Piece of the Pie and is involved with multiple charitable organizations including the American Heart Association. Michelle and her husband Bob live in Oxford, CT and enjoy spending time with their two daughters, fishing, and watching the Pittsburgh Steelers and Alabama Crimson Tide football teams.