At Legal & General America, we are in the business of providing financial protection through life insurance for families from coast to coast. When one of our customers passes away and a claim is made by their beneficiary, we want to be as sensitive and supportive as possible in helping that individual through a very difficult time. Providing grief sensitivity training to our staff is part of our commitment. To further enhance our sensitivity training, we have collaborated with the National Hospice and Palliative Care Organization (NHPCO) to design and deliver a training program for our claims staff that focuses on how to respond to customers in the most supportive and compassionate manner, and how to understand their unique grief responses.
“We are very excited to be partnering with the National Hospice and Palliative Care Organization,” said Debbie Posin, Esq., Assistant Vice President of Claims at Legal & General America. Posin added, “The recent NHPCO training served as a valuable resource to increase our staff's awareness of the grief process so that they can continue to promote excellence and deliver the support and assistance our most vulnerable clients deserve.”
NHPCO, headquartered in Alexandria, Virginia, is the largest nonprofit membership organization representing hospice and palliative care programs and professionals in the United States. The organization advocates for the terminally ill and their families, and is committed to enhancing quality of life for people dying in America and their loved ones. NHPCO develops public and professional educational programs and materials to enhance understanding and availability of hospice and palliative care.
As two organizations serving bereaved families, Legal & General America and NHPCO are exploring opportunities to continue to work together to provide increased access to local grief support resources.