SVP and Chief Operating Officer
Karan joined Legal & General America in 2018, and now serves as Senior Vice President and Chief Operating Officer. Karan is a director on the boards of Banner Life Insurance Company and William Penn Life Insurance Company of New York. Karan leads the operations functions for the business, supporting over one million customers and partners.
Karan joined LGA from Legal & General’s UK Insurance business where she was Chief Operating Officer, UK Protection & Strategy Director Group Protection. Karan was part of the UK Insurance team for seven years, during which time the business grew and was number one in the UK market with close to 25% market share and 5 million Retail customers. Karan was also a non-Executive Director of Legal & General Netherlands and an Executive member of the General Insurance board. During her time in the UK she sponsored several transformation initiatives and built a strong and successful team.
Prior to joining Legal & General, Karan worked for Telefonica O2 UK, iDesk, Xerox and British Gas in customer service and HR leadership roles.
- Video: The Digital Insurer: Changing the Way We Think About Insurance; Bloomberg Live (Oct. 21, 2020)
- Video: Karan Martin, COO UK Protection & Strategy Director Group Protection, Legal and General, Customer Management Exchange Network (March 5, 2018)